Museora – Support & Privacy Policy

SupportQ & A

Q1: How can I create images or videos?

Add a photo from your device, then pick one of the options on the home screen:

Photo – Use an image to create AI-generated images.
Video – Use an image to create a standard AI video.
Dancing – Use an image to create a dancing-style video.

These options appear as distinct buttons on the main screen.

Q2: How long does creation take?

Images typically take around 20 seconds.
Videos typically take around 1 minute.

Q3: Other questions?

If the above does not answer your question, you may send it using the form below (please include your contact email in the message), or email us directly.

PrivacyPrivacy Policy

Museora (the "Application" or "we")

Last Updated: January 30, 2026

01Information We Collect

1.1 Information You Give Us

Photos, videos, or other visual content you upload
Content used for AI features (e.g. face swapping, outfit changes)
Email or other details you provide when contacting support

1.2 Information Collected Automatically

Device details (model, OS version)
Usage data (how you use the app, crash reports, performance metrics)
IP address, language, time zone, and similar log data

1.3 Facial and Biometric Data

Used only to power AI features
Not used for identity verification
Not used for advertising or marketing
Not kept long-term without your consent

02How We Use Information

To deliver and improve AI features
To improve performance and experience
To handle support and feedback
To meet legal requirements

03AI Content and Data Processing

Uploaded content is used only to produce the AI output you request
Generated content is for personal or entertainment use
Do not upload content that infringes others’ rights

04Storage and Security

We use technical and organisational measures to protect your data
Data is kept only as long as needed
Content may be deleted or anonymised when no longer required

05Sharing and Disclosure

We do not sell your personal information
We share data only when required by law or to provide the service

06Your Rights

Request access, correction, or deletion of your data
Withdraw consent where applicable
Request removal of your content

07Minors

The app is not directed at children under 13
If we learn we have collected data from a minor, we will delete it

08Policy Updates

We may update this policy from time to time
Significant changes will be communicated as appropriate